Return and refund policy

Last updated: October 2026

Because we sell food, we can't accept returns of items that are in good condition. We will refund or replace items in these cases:

• The item is damaged, leaking or spoiled on arrival
• The item is past its expiry date
• You received the wrong item
• An item was missing from your order

How to report a problem

Contact us within 24 hours of delivery at info@tigute.com or +971 55 311 8462. Include your order number and a photo of the item. Fresh, chilled and frozen items must be reported on the day of delivery.

Refunds

Approved refunds go back to your original payment method within 5–14 business days, depending on your bank. Cash on delivery orders are refunded by bank transfer or store credit.

Cancellations

You can cancel an order free of charge before it leaves for delivery.

Contact

Tigute Foodstuff Trading L.L.C
Office S-14, Shams Al Arifeen Mohammed Hussain Building, Warsan 1, Dubai, UAE
info@tigute.com